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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Teresa Matherne

March 4, 2025

5  out of  5
rating by Teresa Matherne
"Love working with Karen Henderson’s team at State Farm in Pineville! They have a very friendly staff and are quick to help and answer any questions when needed. 🩷"
We responded:
"Thank you, Teresa, for your wonderful feedback! I'm happy to know that you enjoy working with our team in Pineville. Our staff takes pride in being friendly and responsive to your needs. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!"
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Alitha Ware

March 4, 2025

4  out of  5
rating by Alitha Ware
"The ladies in this officer are extremely helpful. They work with you as much as they can. If you don't understand something they go out of their way to explain it to you and make sure that you understand anything before you sign it. The reason I left four instead of five stars is because there's always room for improvement in anything we do in life"
We responded:
"Thank you, Alitha, for sharing your thoughts! I'm happy to know that our team has been helpful and attentive in explaining everything clearly. We appreciate your feedback and understand the importance of continuous improvement. If you ever need further assistance, please feel free to reach out to our office."
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Jodie Tisdale

February 27, 2025

5  out of  5
rating by Jodie Tisdale
"The stag was prompt, helpful and friendly. I recommend this State Farm."
We responded:
"Thank you, Jodie, for your wonderful feedback! I'm happy to know that our team was prompt, helpful, and friendly during your experience. Your recommendation means a lot to us. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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lisa duncan

November 18, 2024

5  out of  5
rating by lisa duncan
"Every employee I have dealt with has been polite and very helpful. My parents were customers for many years and when they passed, got their car and put the insurance in my name. So our family has had many many years of good service from this office."
We responded:
"Lisa, thank you so much for your kind words! I'm glad to hear that our team has been consistently polite and helpful. It's wonderful to know that your family has been in business with us for many years, and we're grateful to continue serving you. If you ever need anything, don't hesitate to reach out. - Karen Henderson - State Farm Insurance Agent, Pineville, LA"
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Mitchell Mccrea

November 1, 2024

5  out of  5
rating by Mitchell Mccrea
"I’ve had my insurance through them for years now, they are super friendly and very helpful! Throughly recommended!!!!!!"
We responded:
"Mitchell, thank you so much for your kind words and for being a loyal customer over the years. I'm happy to know that you find our team friendly and helpful. Your recommendation means a lot to us. If you ever need anything, we're here to help! - Karen Henderson - State Farm Insurance Agent, Pineville, LA"
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Regina Chevallier

April 12, 2024

5  out of  5
rating by Regina Chevallier
"Karen’s staff always makes us feel like family. Love them so much and thank them for all they do"
We responded:
"Thank you for the five-stars, Regina! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. - Karen Henderson - State Farm Insurance Agent"
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april mabou

April 8, 2024

5  out of  5
rating by april mabou
"Wonderful staff! Very friendly and always helpful."
We responded:
"Thank you for the five-star rating, April! I'm glad you found our staff wonderful, friendly, and always helpful. Thanks for choosing us! Karen Henderson - State Farm Insurance Agent, Pineville, LA"
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Patsy Hillman

April 4, 2024

5  out of  5
rating by Patsy Hillman
"I pay usually from out of town. William mostly takes payments over phone. He does precise friendly excellent work. Been with company many years always friendly knowledgable, always has my back. No worries."
We responded:
"Patsy, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
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Janet McCammon

March 7, 2024

1  out of  5
rating by Janet McCammon
"Wouldn't insure my car"
We responded:
"Janet, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system. If this is in reference to a different policyholder’s account, we’d love to learn more so we can resolve any issues. Please call our office at your earliest convenience so we can look into this."
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jody gauthier

February 10, 2024

5  out of  5
rating by jody gauthier
"Very friendly and knowledgeable service by all staff. They made me feel welcome from the moment I walked in the door."
We responded:
"Jody, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Justin Bolton

January 26, 2024

5  out of  5
rating by Justin Bolton
"Great communication, very helpful. Awesome service"
We responded:
"Thank you for taking the time to leave us a review, Justin. Our State Farm office in Pineville would not be possible without policyholders like you!"
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Dana Albert

January 22, 2024

5  out of  5
rating by Dana Albert
"I have been with Karen’s State-farm for a long time. This office has the most personable agents I have had the pleasure knowing. I can call they have the information I need. It started with Monica years ago. Now it is Sandra the door here does not revolve. That tells me this is a great place to work and again. The most friendliest , concerning and sincere place !!!!! Love Karen Henderson State Farm ……."
We responded:
"Thank you, Dana, for the kind words! I believe that it's essential for insurance agents to build relationships with their clients, allowing us to provide the best possible customer service and coverage for your needs. We are glad to hear that Monica and Sandra have been able to provide you with outstanding customer service and insurance options. It has been an absolute pleasure serving you and providing you with a sense of security when it comes to protecting what matters most!"
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Kay Sity

January 12, 2024

5  out of  5
rating by Kay Sity
"Wonderful staff!!"
We responded:
"Thank you so much Kassidy!"
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Gregory Hickman

January 10, 2024

1  out of  5
rating by Gregory Hickman
"Absolutely the worst experience me and my wife have ever experienced. You call in and ask for one person they will send you to anyone but the right one, I'm not sure if the workers are new or not but they don't even know the difference between a bass boat or party barge. Or gatortail. My opinion they need to hire employees that know exactly what they are insurancing. I could go on but I believe I made my point. I Wouldn't recommend this place to My enemy."
We responded:
"Hi Gregory. We're genuinely sorry to hear about your disappointing experience and apologize for any inconvenience you may have faced. Your feedback is important to us, and we take it seriously. We assure you that our team genuinely tried their best to provide a resolution, but certain decisions may be beyond our control. If you have any more concerns or questions, please don't hesitate to reach out, and we'll do our utmost to help within the constraints of our policies."
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Adam Smith

November 17, 2023

5  out of  5
rating by Adam Smith
"Best insurance agent ever. My mom has been a customer for a long time. The fact that this agency cares is worth five stars to me."
We responded:
"Thank you for the five-stars, Adam! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Maria Harris

October 30, 2023

5  out of  5
rating by Maria Harris
"Louise is AWESOME as is everyone at State Farm Karen Henderson"
We responded:
"Thank you, Maria, for the wonderful review! And thank you for the praise for Louise!"
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Brandy Stephens

October 26, 2023

5  out of  5
rating by Brandy Stephens
"Karen Henderson state farm is very good with customer service. They are always there to help."
We responded:
"Thank you so much for the positive review, Brandy! We truly appreciate you!"
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Sterling Player

October 26, 2023

5  out of  5
rating by Sterling Player
"Excellent services!!!!!!"
We responded:
"Sterling, we thank you for the amazing review!"
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Cee M

August 1, 2023

5  out of  5
rating by Cee M
"Always friendly and helpful, truly the best"
We responded:
"Cee, we are grateful for your generous feedback. Our team values your confidence in us to handle your insurance needs."
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Joseph Brooks

July 2, 2023

5  out of  5
rating by Joseph Brooks
"Sandra F. Is one of the best insurance agents I’ve ever dealt with. Thanks for all you do."
We responded:
"Joseph, thank you for sharing your experience with Sandra! We greatly appreciate you letting us be your good neighbor!"
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Steve Caballero

June 28, 2023

5  out of  5
rating by Steve Caballero
"Professional. Understanding. Helpful"
We responded:
"Steve, we appreciate your kind words!"
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Dragon Girl

May 26, 2023

5  out of  5
rating by Dragon Girl
"Happy to be covered by State Farm!"
We responded:
"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Dragon Girl

May 26, 2023

5  out of  5
rating by Dragon Girl
"A very lovely office! Professional 💫"
We responded:
"Chelsey, thank you! We appreciate your trust in us to take care of your insurance policies."
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Katina Melbert

May 15, 2023

5  out of  5
rating by Katina Melbert
"My agent Mandie was great at giving me a wonderful quote that I was very happy with. When i went into the office she had all the paperwork ready to go and got me in and out very fast which i greatly appreciated because i was on my lunch break. I think i will be very happy with State Farm as my insurance provider."
We responded:
"Thanks for the kind words, Katina! We’re happy to hear Mandie was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Sevilla Joseph

February 7, 2023

5  out of  5
rating by Sevilla Joseph
"Everything was excellent, professional friendly, and I would highly recommend State Farm insurance"
We responded:
"Thank you for the five-stars, Joseph! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."